So...8 years of marriage.. and overcoming addictions together, this was the first piece of jewelry I purchased as an anniversary gift for my wife. She has been wanting a "XO" bracelet for a long time. It only took 8 days to receive, which was fantastic as the anniversary is still 2 weeks out. Once it arrived, I placed it on my arm to see how it would look, which was also fantastic! I thought that the 7" would be too small so I began to start a return and purchase the 8". Customer service was excellent in regards to making the process less stressful. Turns out the 7" was fine after all, as her wrist was around 6.5". So...I can honestly say that the product received from WJD exclusives AND quick customer service was absolutely great. Can't wait to make further purchases for myself!!