The terms that apply when you browse and shop with WJD Exclusives.
These terms and conditions apply to the WJD Exclusives Web site located at www.wjdexclusives.com, and all associated Web sites linked to www.wjdexclusives.com by WJD Exclusives, its subsidiaries and affiliates, including WJD EXCLUSIVES' sites around the world (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the WJD EXCLUSIVES Site, and constitute an agreement between you and WJD EXCLUSIVES. WJD EXCLUSIVES reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability And Pricing
If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at hello@wjdexclusives.com or 1 (888) 885-3935.
We do not negotiate prices on our products and all our prices are final.
Diamond Certificates
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.
Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at hello@wjdexclusives.com or 1 (888) 885-3935, and we would be happy to help you make your choice.
Combining coupons with a gift and/or other certificate/best offer/coupon/etc.
A coupon cannot be combined with any other Coupon, Best Offer, Gift Card, Gift Certificate, or Voucher on www.wjdexclusives.com or its affiliates. Orders falling under this category will be canceled and refunded.
Information On Our Site
At WJD EXCLUSIVES, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, WJD EXCLUSIVES states that carat total weight in all purchases may vary 0.05 carats from stated weight.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.
For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.
For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
Policy On Ethical Sourcing
At WJD EXCLUSIVES, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Read more about WJD EXCLUSIVES' policy on ethical sourcing and the steps we take to ensure our diamonds are from conflict free sources.
Privacy Policy
Please refer to our Privacy Policy for information on how WJD EXCLUSIVES collects, uses, and discloses personally identifiable information from its customers.
Site Content
The Site and all content and other materials, including, without limitation, the WJD EXCLUSIVES logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of WJD EXCLUSIVES or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Trademarks
WJD EXCLUSIVES, the WJD EXCLUSIVES logos, and any other product or service name or slogan contained in our Site are trademarks of WJD EXCLUSIVES and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of WJD EXCLUSIVES or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "WJD EXCLUSIVES" or any other name, trademark or product or service name of WJD EXCLUSIVES without our prior written permission. All other trademarks, registered trademarks, product names and WJD EXCLUSIVES names or logos mentioned in our Site are the property of their respective owners.
Use Of The Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of WJD EXCLUSIVES, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.
Infringer Policy
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, WJD EXCLUSIVES has adopted a policy of terminating and barring, in appropriate circumstances and at WJD EXCLUSIVES' sole discretion, site users or account holders who are deemed to be repeat infringers. WJD EXCLUSIVES may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Third Party Content
WJD EXCLUSIVES may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. WJD EXCLUSIVES does not monitor or have any control over any Third Party Content or third party Sites. WJD EXCLUSIVES does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. WJD EXCLUSIVES does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
Advertisements And Promotions
WJD EXCLUSIVES may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than WJD EXCLUSIVES, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. WJD EXCLUSIVES is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-WJD EXCLUSIVES advertisers on our Site.
Submissions
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, WJD EXCLUSIVES, or our products or services that are provided by you to WJD EXCLUSIVES are non-confidential and shall become the sole property of WJD EXCLUSIVES. WJD EXCLUSIVES will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant WJD EXCLUSIVES and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
Product Reviews And User Content
Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site ('Interactive Areas'). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:
Any message, data, information, text, music, sound, photos, video, graphics, code or other material ('User Content') that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ;
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
Unsolicited promotions, political campaigning, advertising or solicitations;
Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
Viruses, corrupted data or other harmful, disruptive or destructive files; and
User Content that, in the sole judgment of WJD EXCLUSIVES, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose WJD EXCLUSIVES or its users to any harm or liability of any type.
WJD EXCLUSIVES takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is WJD EXCLUSIVES liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, WJD EXCLUSIVES is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although WJD EXCLUSIVES has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, WJD EXCLUSIVES reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense.. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protectWJD EXCLUSIVES' systems and customers, or to ensure the integrity and operation ofWJD EXCLUSIVES' business and systems,WJD EXCLUSIVES may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. WJD EXCLUSIVES' right to disclose any such information shall govern over any terms ofWJD EXCLUSIVES' Privacy Policy.
If you post User Content to our Site, unless we indicate otherwise, you grantWJD EXCLUSIVES and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grantWJD EXCLUSIVES and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.
Indemnification
You agree to defend, indemnify and hold harmlessWJD EXCLUSIVES, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made againstWJD EXCLUSIVES and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
Disclaimer Of Warranty
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY WJD EXCLUSIVES, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE "PRODUCTS AND SERVICES") ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WJD EXCLUSIVES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. WJD EXCLUSIVES DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. WJD EXCLUSIVES DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation Of Liability
IN NO EVENT SHALL WJD EXCLUSIVES, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM WJD EXCLUSIVES, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO WJD EXCLUSIVES' RECORDS, PROGRAMS OR SERVICES.
Applicable Law And Venue
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Washington, applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in King County, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
Modification And Notice
You agree that WJD EXCLUSIVES may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
Termination
Notwithstanding any of these Terms and Conditions, WJD EXCLUSIVES reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.
Severability
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Questions & Contact Information
If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at hello@wjdexclusives.com or 1 (888) 885-3935. These Terms and Conditions updated on January 28th, 2017.
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Free U.S. shipping
Enjoy free shipping on U.S. orders. Available shipping services, upgrade prices and destination-specific options are shown at checkout.
Processing time and delivery time
Most standard orders ship within 2 business days of being placed. Processing time is the time we need to prepare your order before handing it to the carrier. Business days are Monday through Friday, excluding U.S. public holidays.
Watches, made-to-order jewelry and customer-requested personalization, such as engraving or photo installation, typically require 3 business days of preparation before shipment.
These processing windows are estimates, not guaranteed dispatch dates. Occasionally, unexpected circumstances may require more time. If your order has not shipped after the applicable 2- or 3-business-day preparation window, contact us with your order number for an update.
Delivery time is the time your shipment spends in transit after dispatch. Expedited, two-day and next-day shipping services apply to transit time and do not shorten order processing.
When planning for a gift or a specific occasion, allow time for both preparation and delivery. Contact us before ordering if you need help with a particular deadline.
Payment
Payment is charged when you place your order, not when it ships.
Tracking your order
We email your tracking details when your order ships. You can also check your order status. If you cannot find your shipping email, check your spam folder or contact hello@wjdexclusives.com with your order number.
International shipping
Available international shipping services and rates are shown at checkout. Delivery timing depends on the destination and may be affected by customs clearance.
International orders may be subject to import duties, taxes and customs charges. These charges are the buyer’s responsibility. Please check with your local customs office for details.
Signatures and special addresses
Some high-value shipments require a signature upon delivery. Please arrange for someone you trust to receive and sign for the package when required.
Express services do not deliver to PO boxes. For APO and FPO addresses, we ship through USPS; onward delivery timing depends on military mail services. Contact us if you need help confirming a shipping option for your address.
Order changes and cancellations
To request an address change or cancellation, contact hello@wjdexclusives.com as soon as possible with your order number. We will check whether the request can still be accommodated.
If your order has already shipped, eligible items can be returned under our Return & Exchange Policy. Permanent personalization requested by you, such as engraving or photo installation, is final sale.
Refused deliveries
If you refuse delivery, your refund will be reduced by shipping costs, including return postage and any duties or taxes paid by WJD. Please contact us before refusing a shipment so we can help with the appropriate next step.
Return your item unused within 30 days of delivery for a full refund. Watches are included, including pre-owned watches and watches customized by WJD before purchase.
Items permanently personalized or modified at your request, such as engraving or photo installation, are final sale. Gift cards are also non-returnable.
How to start a return
Contact us within 30 days of delivery. Have your order number ready and contact our Customer Care Team to arrange a return or exchange.
Get your return instructions. We will provide a Return Merchandise Authorization (RMA) and a prepaid U.S. return label. If you need a physical label mailed to you, please ask.
Pack your item securely. Include the original packaging, tags, certificates, documentation, accessories and any promotional gifts supplied with the item. Follow the return instructions and keep your tracking information.
Return condition
Your item must be unused and in the same condition as when it was delivered, with everything originally included. You may carefully inspect it indoors, but please do not wear or alter it.
For pre-owned watches, this means no additional wear or changes after delivery. Watches must have no new scratches, clasp marks, strap wear or other signs of use. Please contact us before arranging sizing or other adjustments if you may wish to return the item.
Items returned used, altered after delivery or incomplete do not meet these return conditions. Contact us before sending back an item if you are unsure whether it qualifies.
Watches and personalization
WJD-customized watches are returnable. A watch is not final sale simply because WJD fitted a custom dial, bezel, bracelet or other components before offering it for sale. The same 30-day return window and unused-condition requirements apply.
Permanent changes requested by you are final sale. This includes engraving, photo installation and other permanent personalization or modifications made specifically at your request.
Refunds and exchanges
After we receive and inspect your eligible return, we issue a full refund with no restocking fee. Please allow 5–7 business days after receipt for return processing.
Refunds go back to the original payment method. Purchases paid with a WJD gift card are refunded as store credit. Trade-in purchases are handled through store credit or an exchange.
If you prefer an exchange, let our Customer Care Team know when arranging your return.
Return shipping
U.S. returns: We provide a prepaid return label for eligible domestic returns.
International returns: Customers are responsible for return shipping. Follow our return instructions and identify the shipment as returned goods on the customs paperwork.
Holiday return extension
Orders delivered between November 1 and December 31 may be returned through January 31. The same condition requirements and final-sale exceptions apply.
Damaged or incorrect items
If your item arrives damaged or incorrect, contact us within 10 business days of delivery and before the item is worn, sized, customized or altered.
Need help?
Contact our Customer Care Team for return instructions, exchange assistance or questions about your order. If you need a repair outside the return window, contact us for an assessment and quote.
Last updated: October 20, 2026.
We stand behind the workmanship of the jewelry and watches we sell. Our limited warranties cover qualifying defects, with coverage based on the item you purchased.
Coverage At A Glance
Watches: 1-year WJD Exclusives seller warranty.
Diamond-Set Watches: Lifetime diamond replacement coverage for qualifying setting defects, in addition to the 1-year watch warranty.
Jewelry: Lifetime warranty against defects in materials and workmanship.
Warranty coverage is not insurance. It protects against covered defects. It does not cover accidental damage, normal wear and tear, fire, theft, or loss of the item.
Watch Warranty
All watches purchased from WJD Exclusives include a 1-year seller warranty covering qualifying mechanical or functional defects. Coverage and warranty service are provided by WJD Exclusives. Contact us directly if your watch needs attention.
Normal aging and wear, routine maintenance, and damage caused by impact, misuse, or exposure to water are not covered. A watch stopping or running incorrectly should be assessed to determine the cause; it does not automatically mean the issue is excluded.
Lifetime Stone Coverage
Diamond-set watches include lifetime diamond replacement coverage when a diamond becomes loose or falls out because of a defect in its setting or workmanship. Jewelry stones that loosen or fall out because of a manufacturing defect are covered under the lifetime jewelry warranty.
This coverage applies to qualifying defects in the piece. It does not cover chipped or broken stones from an accident, stone loss caused by impact or worn, bent, or damaged settings, or the loss or theft of the entire item. We inspect the piece to determine the cause before confirming coverage.
Lifetime Jewelry Warranty
Jewelry purchased from WJD Exclusives is covered against manufacturing defects in materials and workmanship. If an issue is caused by a covered defect, we will repair or replace the item at no cost.
Examples include a structural flaw, a defective connection, or a setting that fails because of how the piece was made. A chain breaking or a clasp loosening is assessed based on its cause: a manufacturing defect is different from damage caused by pulling, snagging, or everyday wear.
What Is Not Covered
Normal wear and tear: Scratches, worn finishes or plating, and prongs, settings, clasps, or other components wearing down through use.
Accidental damage or misuse: Drops, impacts, crushing, bending, pulling, snagging, or improper handling.
External damage: Fire, excessive heat, water damage, or damage and discoloration caused by chemicals or unsuitable cleaning products.
Loss or theft: A missing or stolen watch, piece of jewelry, or component lost for reasons unrelated to a covered defect.
Damage caused by repairs or alterations: Damage resulting from work performed by another service provider. Having work performed elsewhere does not, by itself, cancel coverage for an unrelated defect.
Routine upkeep: Cleaning, polishing, resizing, and maintenance needed through ordinary use.
How To Request Warranty Service
Contact us: Email hello@wjdexclusives.com or visit our Customer Care page. Include your order number or proof of purchase, a short description of the issue, and clear photos or a video if helpful.
Receive instructions: We will explain the next steps and any shipping arrangements before you send your item. Please contact us before arranging repairs elsewhere.
Assessment and resolution: We will assess the cause and explain whether the issue is covered. If it falls outside warranty coverage, we will discuss available repair options and any cost before paid work proceeds.
If a stone feels loose or a setting looks damaged, stop wearing the piece and contact us to help prevent further damage.
Warranty And Returns
Warranty service addresses covered defects. Returns for an unused purchase are handled separately under our 30-day return policy.
This limited warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this policy limits rights that cannot be excluded under applicable law.