Frequently Asked Questions

Yes, we do! At WJD Exclusives, we offer reputable third-party authenticity certificates for our jewelry. Many items include these certificates at no extra cost, and for others, you can purchase one upon request. This ensures you can shop with complete confidence in the quality and authenticity of your purchase.

Your satisfaction is our priority. If you're not completely satisfied with your purchase, you may return it within 30 days of the shipment date for a refund, exchange, or store credit. For items valued at $2,000 or more, a 10% restocking fee applies. We provide prepaid return labels for U.S. domestic returns via email. Read our full return policy here.

We ship all orders within two business days unless the item is made-to-order or customized, which may require additional processing time. For made-to-order items, please allow an extra 5-7 business days for crafting your unique piece. Delivery times vary based on your location and the shipping method you select at checkout. You'll receive a confirmation email with tracking information as soon as your order is on its way.

We offer a wide range of payment options to suit your needs, including:

• Major Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets: Apple Pay, Google Pay, and Cash App.
• Flexible Payment Plans: Afterpay, Klarna, Affirm, Zip, and more.

You can explore all available payment options on our checkout page to choose the one that best suits you.

Absolutely! Ethical sourcing is important to us. We are committed to offering diamonds and gemstones that are conflict-free and responsibly sourced. Our diamonds come with certifications from recognized gemological laboratories such as GIA(Gemological Institute of America) and IGI(International Gemological Institute), ensuring you know the exact quality and characteristics of your purchase.

Absolutely! We use industry-standard encryption and security measures to protect your personal information. Your payment details are processed securely, and we do not store your credit card information.

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Yes, you can! If you need to cancel or make changes to your order, please contact us as soon as possible. The quickest way to reach us is via live chat on our website or by calling us at 1-888-885-3935. Our team is available 24/7 to assist you. Please note that once your order has begun processing or has shipped, we may not be able to accommodate all modification requests, but we will do our best to assist you.

Yes, we love bringing your vision to life! At WJD Exclusives, we offer a vast selection of customizable jewelry, including name rings, nameplate necklaces, and photo jewelry. We also provide engraving services on many of our items. If the piece you're interested in doesn't have an engraving option listed, simply contact us via live chat or phone, and we'll be happy to add personalized engraving to any desired piece—even on small surfaces like a necklace clasp.

We're here for you 24/7! Our dedicated Customer Care Team is available around the clock, every day of the week. You can reach us via:

• Phone or Text: Call or text us at 1-888-885-3935 anytime for immediate assistance.
• Live Chat: Click the chat icon on our website to connect with a representative instantly.
• Email: Send your inquiries to hello@wjdexclusives.com, and we'll respond promptly.

We're always here to help, whether you have questions about a product, need assistance with an order, or require support after your purchase. Your satisfaction is our top priority.

We're here for you 24/7! Our dedicated Customer Care Team is available around the clock, every day of the week. You can reach us via:

• Phone or Text: Call or text us at 1-888-885-3935 anytime for immediate assistance.
• Live Chat: Click the chat icon on our website to connect with a representative instantly.
• Email: Send your inquiries to hello@wjdexclusives.com, and we'll respond promptly.

We're always here to help, whether you have questions about a product, need assistance with an order, or require support after your purchase. Your satisfaction is our top priority.

We've made it easy for you to find your perfect fit! You can determine your ring size at home using our online ring sizing guide. Simply follow the instructions to measure accurately. Access our ring sizing guide here.

We are committed to the quality and craftsmanship of our jewelry. We offer a lifetime guarantee on all wedding and engagement rings, covering manufacturing defects and workmanship issues. If any side or accent diamonds are lost due to a manufacturing defect within the first year, we will replace them free of charge.

We are committed to the quality and craftsmanship of our jewelry. We offer a lifetime guarantee on all wedding and engagement rings, covering manufacturing defects and workmanship issues. If any side or accent diamonds are lost due to a manufacturing defect within the first year, we will replace them free of charge.

Warranty Exclusions:

• Normal wear and tear
• Accidents or unauthorized repairs
• Loss or theft of items
• Damage resulting from improper care

For repairs and maintenance, we provide services such as cleaning, inspection, and fixing loose clasps or stones. Please visit our Warranty Policy page or contact our customer support for more details.

We craft our jewelry using a variety of high-quality materials, including 10K,14K, and 18K gold, as well as 925 sterling silver and 950 platinum. This diverse selection ensures you can find the perfect piece that suits your preferences and meets our standards of excellence.

Tracking your order is easy! Once your order has been placed, you will receive a confirmation email containing your order ID and other important details. To monitor the status of your order, please visit our Order Tracking page. Simply enter your order ID and the email address you used when placing your order. You'll receive the most up-to-date information on your order's progress, including processing status and shipping updates.

Absolutely! All our pieces are elegantly packaged in jewelry boxes, making them perfect for gifting. We can also include a personalized gift note with your order—simply mention your message in the "Order Notes" field during checkout. Additionally, we never include invoices or pricing information in our shipments, so you can confidently send your gift directly to the recipient.

Yes, we do. We offer both natural and lab-grown diamonds and gemstones. Lab-grown options provide an ethical and affordable alternative without compromising on beauty or quality. Explore our collection to find the perfect stone for you.

Due to sizing and customization, hallmarks may be partially or fully removed. As most of our rings are sized to order and may include engraving, the hallmark stamp indicating metal purity and type can sometimes be shaved off. Rest assured, the authenticity and quality of your jewelry remain intact, and we provide authenticity certificates for your peace of mind.

We make jewelry care simple and effective. Drawing from our extensive experience in the fine jewelry business, we've developed two exceptional cleaning products:

1. SparkleFroth Premium Jewelry Care Kit for Gold & Silver Discover the secret to impeccable jewelry with our all-in-one kit. It includes a premium foam dispenser with a non-toxic formula, an ultra-soft bristle brush, precision tweezers, a microfiber polishing cloth, and an elegant travel pouch. It's specially crafted to remove tarnish and restore radiant shine to your gold and silver pieces. Learn more and purchase here.
2. Diamond Cleaning Pen with No-Rinse Sparkle Boost Technology Keep your diamonds and precious stones dazzling with our convenient cleaning pen. It uses an advanced polymer formula to clean away dirt and oils while reducing the visibility of fine scratches. No rinsing needed—perfect for on-the-go shine! Discover more here.

Yes, we've partnered with Jewelers Mutual Group to offer you specialized jewelry insurance. They provide comprehensive coverage against loss, theft, damage, and more. Getting a free quote is simple. Learn more and get your free quote here.

Please note: Certain exclusions apply, and coverage is subject to the insurer's terms and conditions. For questions, email personaljewelry@jminsure.com or call 888-884-2424.

We are proudly an online-only retailer. Offering over 6,000 styles in multiple sizes directly from our large, secure warehouses allows us to provide a vast selection and competitive pricing without the overhead of a physical storefront. Shopping with us means you can explore our extensive collection anytime, anywhere, and enjoy the convenience of having your chosen pieces delivered straight to your door.

We're committed to sustainability. Our practices include using ethically sourced materials, offering lab-grown stones, and providing products like our non-toxic SparkleFroth cleaning kit. We strive to reduce our environmental footprint while delivering exceptional jewelry.

Stay ahead with our curated collections. Current trends include sustainable materials, personalized designs, vintage-inspired pieces, and minimalist aesthetics. Browse our new arrivals to find something that resonates with your style.

Yes, we ship to many countries worldwide. Shipping fees and delivery times may vary depending on your location. Please refer to our International Shipping Policy for more details or contact our customer service team for specific inquiries.

Yes, after your purchase, you will receive a confirmation email containing your receipt and invoice. If you need additional documentation, please contact our customer service team.

Yes, we offer resizing services for many of our rings. We understand that ring sizes may need adjustment. Please contact our customer service team within 30 days of receiving your ring to discuss resizing options. We'll guide you through the process and provide any necessary assistance.

Yes, we offer elegant gift packaging options to make your purchase extra special. All our pieces are packaged in beautiful jewelry boxes, perfect for gifting. You can also include a personalized gift note—simply mention your message in the "Order Notes" field during checkout.

Protect your treasures with our Compact PU Leather Double Layer Jewelry Organizer Box. This portable black travel case features customizable compartments and dedicated spaces for earrings, rings, bracelets, and necklaces. Its sleek design and velvet-lined interior keep your jewelry organized and protected. Check it out here.

WJD Exclusives was established in NYC in 2020 by two passionate co-founders dedicated to providing high-quality jewelry and exceptional customer service. One of our co-founders is Vahan Avagyan, whose vision and expertise have been instrumental in shaping our brand. You can follow him on Instagram @vahanplusto get insights into our latest designs and behind-the-scenes glimpses of our craft.

Yes, we do! When you join our affiliate program, you receive attractive commissions on sales generated through your referrals. It's a fantastic opportunity to partner with a trusted brand and earn rewards for promoting our exquisite fine jewelry. Join our affiliate program here.